Refunds and Returns Policy
At Coppice Sales, we are committed to providing top-quality firewood and wooden pallets to our valued customers across Europe. If you are unsatisfied with your purchase, we are here to assist you.
Refunds
We offer a straightforward refund policy for eligible items within 30 days of the purchase date. To qualify for a refund, the following conditions must be met:
Refunds will be credited to the original payment method used during the purchase.
Returns
If you wish to return an item, you may do so within 30 days from the date of purchase. To initiate a return, kindly follow these steps:
Upon receipt and inspection of the returned item, we will notify you regarding the status of your refund or exchange. Please allow 7-14 business days for processing returns and issuing refunds.
Non-Returnable Items
Certain items are not eligible for return or refund, including:
Damaged or Defective Items
In the event of receiving a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund, depending on the circumstances.
Contact Us
For any inquiries about our refunds and returns policy or for assistance with a return, please reach out to our customer service team at [Contact Email/Phone Number]. We are dedicated to ensuring your satisfaction.
Coppice Sales reserves the right to modify this policy at any time without prior notice.
Thank you for choosing Coppice Sales for your firewood and wooden pallet needs!
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