Refunds and Returns Policy

At Coppice Sales, we are committed to providing top-quality firewood and wooden pallets to our valued customers across Europe. If you are unsatisfied with your purchase, we are here to assist you.

Refunds

We offer a straightforward refund policy for eligible items within 30 days of the purchase date. To qualify for a refund, the following conditions must be met:

1. The item must be unused and in its original condition.
2. The item must be in its original packaging.
3. Proof of purchase (receipt or order number) is required.

Refunds will be credited to the original payment method used during the purchase.

Returns

If you wish to return an item, you may do so within 30 days from the date of purchase. To initiate a return, kindly follow these steps:

1. Contact our customer service team at [Contact Email/Phone Number] to inform us of your intent to return the item.
2. Securely package the item and ship it back to us at your expense. Ensure proper packaging to prevent damage during transit.

Upon receipt and inspection of the returned item, we will notify you regarding the status of your refund or exchange. Please allow 7-14 business days for processing returns and issuing refunds.

Non-Returnable Items

Certain items are not eligible for return or refund, including:

• Used or damaged items.
• Customized or personalized items.
• Items purchased during clearance or sale events (unless they are defective upon receipt).

Damaged or Defective Items

In the event of receiving a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund, depending on the circumstances.

Contact Us

For any inquiries about our refunds and returns policy or for assistance with a return, please reach out to our customer service team at [Contact Email/Phone Number]. We are dedicated to ensuring your satisfaction.

Coppice Sales reserves the right to modify this policy at any time without prior notice.

Thank you for choosing Coppice Sales for your firewood and wooden pallet needs!